Case Study: Business Stream – Transforming IT Managed Services to Deliver £600k+ Savings and Enhanced Cyber Security

Posted by: Warren Kozera
Category: Case Studies
Energy or utilities professional in safety equipment, representing regulated industry procurement and operational resilience.

With the expiry of its IT Managed Services contract approaching, Business Stream saw an opportunity to do more than simply retender. The organisation set out to ensure its future IT services would deliver strategic value, resilience and measurable cost savings.

Business Stream’s existing outsourced IT Managed Service contract was due to expire, creating an opportunity to assess whether the current provision continued to meet the organisation’s strategic IT requirements.

Barkers were engaged to develop a detailed specification for Business Stream’s Outsourced IT Managed Services and to run a comprehensive tender process to identify the best-fit solution aligned to the organisation’s strategic aims.

Barkers managed the process end-to-end, from an initial ‘as-is’ review through to final recommendations. The selected solution delivered indicative savings in excess of £600,000, alongside enhanced risk management—particularly in the areas of cyber security and data management.

Business Stream required specialist support to make changes to its outsourced IT Managed Service, ensuring the IT infrastructure, systems and operating model were aligned with the organisation’s IT strategy. In parallel, the review aimed to enhance functional performance, strengthen risk management and improve overall IT efficiency.

The scope of the Outsourced IT Managed Service review included:

  • Cloud managed service infrastructure
  • Standard operating procedures
  • Business and technical services
  • Service management
  • Recovery, backup and disaster recovery provision
  • VPN and load provision
  • Hardware processes and provision
  • Cyber security
  • An IT roadmap review to support future requirements

Barkers deployed senior procurement, technical and commercial expertise to define the most appropriate IT Managed Services approach and guide Business Stream towards the most efficient service delivery model.

We worked closely with incumbent suppliers and service providers to develop a detailed understanding of the existing (‘as-is’) architecture and service delivery model. This informed the project scope and the development of a comprehensive technical specification aligned to Business Stream’s IT and wider business strategy.

The specification emphasised the need for a flexible, consumption-based, service-oriented delivery model, with a strong focus on compliant cloud-managed services. A structured tender was issued to potential suppliers, supported by a bidder briefing session and Q&A to ensure clarity and engagement.

Submitted responses were evaluated by Barkers alongside key stakeholders across procurement, IT and service users against clearly defined criteria. Following a thorough assessment, Barkers provided recommendations and completed due diligence to ensure the proposed solution was viable and deliverable.

The recommended solution delivered measurable value across cost, performance, and risk management. Key outcomes for Business Stream include:

  • Flexible, service-oriented IT Managed Service model with a focus on cloud-managed services and compliant offshore capability, fully aligned with policies and procedures.
  • Indicative savings over the first three years projected to exceed £600,000.
  • Improved system integration, with all IT services managed within a single platform, enhancing the user experience.
  • Strengthened cyber security, providing faster response to security incidents and improved visibility of cyber risk exposure.
  • Increased assurance and resilience for the organisation through better risk management and alignment with strategic IT objectives.

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Business Stream – Transforming IT Managed Services to Deliver £600k+ Savings and Enhanced Cyber Security – Case Study

Author: Warren Kozera