Our FMCG client chose a major Indian outsourcer as their preferred managed service partner in late 2020.
The scale of the transformation programme is significant. It has led to the creation of over 100 different Statements of Work (SoWs) and Change Requests (CRs), ranging from complex managed service agreements to systems development and integration projects, and resources contracts.
Our client needed support to put in place improved controls, develop the cross functional (ITIL-based) services and overall account management, and additional contract negotiation and drafting expertise.
The result has been improved controls with clearer oversight of the managed service, reduced risk, and enhanced relationships between service owners and service delivery leads.
The improved controls have led to the opportunity to drive further cost reductions of around 5% as well as significantly improving efficiencies in the day-to-day administration of contracts and commercials.