When IT projects go wrong, they can threaten the very existence of the company. In the worst cases, organisations can find themselves embroiled in time consuming and expensive legal proceedings, as they seek regress from their IT service provider. For example, in 2018, Wipro settled a dispute with National Grid following an eight-year legal battle which cost them $75M. Hertz and Accenture are yet to resolve their dispute over web services, which began in 2016, when Hertz began proceedings to sue for $32M.
So, what are the pitfalls and where is most value added?